Privacy Policy

Open Tier Systems, LLC

Effective Date: April 2026

Open Tier Systems, LLC (“Open Tier,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and protect information obtained through our website, services, and business interactions.

This Privacy Policy applies to information collected through https://www.opentiersystems.com and related services. Privacy practices specific to text messaging are addressed separately in our SMS Privacy Policy.

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1. Information We Collect

Information You Voluntarily Provide

We may collect personal information that you choose to provide, including:

• Name
• Company name
• Email address
• Phone number
• Job title
• Information submitted through contact forms, quote requests, event registrations, or newsletter sign‑ups

Information Automatically Collected

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the site
• Referring website or source

This information is used for website functionality, analytics, security, and performance improvement.

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2. How We Use Information

We use information we collect to:

• Respond to inquiries and support requests
• Provide and improve our services
• Communicate about business matters, services, events, or insights you request
• Deliver content or resources
• Maintain website functionality, performance, and security
• Comply with legal, regulatory, and contractual obligations

We do not sell personal information.

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3. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

• Understand usage patterns and site performance
• Improve user experience and content relevance
• Support basic analytics and security

You can manage cookie preferences through your browser settings.

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4. Information Sharing and Disclosure

We may share personal information only:

• With trusted service providers that assist us in operating our website or delivering services, under confidentiality obligations
• When required to comply with applicable laws, regulations, or legal process
• To protect the rights, property, or safety of Open Tier Systems, our clients, or others

We do not share personal information for third‑party marketing purposes.

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5. Data Security

Open Tier Systems maintains reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

No method of transmission or storage is completely secure, but we take appropriate measures to protect the information entrusted to us.

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6. Artificial Intelligence and Data Privacy

Open Tier Systems may use artificial intelligence (“AI”)–enabled tools to support internal operations such as analytics, security monitoring, documentation, and service delivery. Any such use is limited to purposes consistent with this Privacy Policy.

From a privacy standpoint:

• We do not use client confidential information or personal data to train public or third‑party AI models
• Data processed by AI tools is limited to the minimum necessary for the intended purpose
• Appropriate access controls, contractual safeguards, and security measures are applied

AI tools are used solely to support business operations and services and do not replace human oversight or professional judgment.

For AI solutions deployed on behalf of clients (such as third‑party platforms or vendor services), data handling is governed by the applicable client agreements and the privacy and security terms of those platforms.

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7. Your Rights and Choices

Subject to applicable law, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of personal information, subject to legal or contractual requirements
• Opt out of non‑essential communications

Requests may be submitted using the contact information below.

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8. Third‑Party Links

Our website may include links to third‑party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies independently.

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9. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

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10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Open Tier Systems, LLC
1710 Walton Road, Suite 301
Blue Bell, PA 19422
www.opentiersystems.com
484-535-3600